Shipping policy
Shipping rates
United States — free standard shipping on every order, no minimum.
Express delivery for personalized books is available at checkout for $30.00.
Rush production takes 2–3 business days, then express shipping 1–2 business days —
about 3–5 business days total in the US.
Canada, United Kingdom, Germany, Australia — $9.99 standard tracked shipping.
Rest of the world — $15.99 tracked shipping. We ship to over 190 countries. Your exact rate is shown at checkout before you pay.
Personalized Books
Every Talewix book is made to order. Printing and quality checks take 2–4 business days before your order ships.
Transit times after production, counted in business days:
- United States: 5–8 business days
- Canada: 6–12 business days
- United Kingdom: 7–14 business days
- Germany and the European Union: 7–14 business days
- Australia: 8–16 business days
- Rest of the world: 10–20 business days
Total estimated delivery within the United States is 7–12 business days from the day you approve your preview.
Wooden Puzzles
Every wooden puzzle is handcrafted to order at our partner workshop. Cutting, painting and quality checks take 2–4 business days before your order ships.
Transit times after production, counted in business days:
- United States: 8–12 business days
- Canada: 10–15 business days
- United Kingdom: 10–15 business days
- Germany and the European Union: 10–15 business days
- Australia: 10–15 business days
- Rest of the world: 10–30 business days
Total estimated delivery within the United States is 10–16 business days from the day you place your order. For U.S. orders, all import duties and handling fees are included in your price — you will never be asked to pay anything extra on delivery.
Embroidered Ornaments
Every embroidered ornament is custom-made to order at our embroidery studio. Stitching and quality checks take 3–5 business days before your order ships.
Transit times after production, counted in business days:
* United States: 6–9 business days
* Canada: 10–15 business days
* United Kingdom: 10–15 business days
* Germany and the European Union: 10–15 business days
* Australia: 7–10 business days
* Rest of the world: 10–15 business days
Total estimated delivery within the United States is 9–14 business days from the day you place your order.
Embroidered Pillows
Every embroidered pillow is custom-stitched to order at our embroidery studio. Embroidery and quality checks take 4–7 business days before your order ships.
Transit times after production, counted in business days:
* United States: 8–12 business days
* Canada: 12–18 business days
* United Kingdom: 12–18 business days
* Germany and the European Union: 12–18 business days
* Australia: 12–18 business days
* Rest of the world: 15–30 business days
Total estimated delivery within the United States is 12–19 business days from the day you place your order.
Wall Tapestries
Every tapestry is made to order and printed in the USA. Production takes 2–4 business days
before your order ships.
Transit times after production, counted in business days:
* United States: 5–8 business days
* Canada: 10–15 business days
* United Kingdom: 10–15 business days
* Germany and the European Union: 10–15 business days
* Australia: 10–15 business days
* Rest of the world: 10–30 business days
Total estimated delivery within the United States is 7–12 business days.
Printed in the USA — no import duties for US orders.
Vendor Booth Banners
Every banner is custom-printed to order and printed in the USA. Production takes 2–4 business days
before your order ships.
Transit times after production, counted in business days:
* United States: 5–8 business days
* Canada: 10–15 business days
* United Kingdom: 10–15 business days
* Germany and the European Union: 10–15 business days
* Australia: 10–15 business days
* Rest of the world: 10–30 business days
Total estimated delivery within the United States is 7–12 business days.
Printed in the USA — no import duties for US orders.
Baseball Jerseys
Every jersey is printed to order. Production takes 2–4 business days before it ships.
Transit times after production, counted in business days:
* United States: 5–10 business days
* Canada / United Kingdom / Germany / Australia: 10–15 business days
* Rest of the world: 10–30 business days
Total estimated delivery within the United States is 7–14 business days.
Delivery estimates
Delivery estimates are not guaranteed and can be affected by customs processing, carrier delays and peak-season volume.
Tracking
Every order ships tracked. You receive a tracking number by email as soon as your order leaves our facility.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes and customs handling fees charged by the destination country. These charges are set by your government, are not included in our product or shipping prices, and are the responsibility of the recipient. We declare all shipments at full value and cannot mark orders as gifts.
Wrong address
Please check your shipping address carefully at checkout. If you spot a mistake, email support@talewix.com within 12 hours and we will correct it before production begins. We cannot reship free of charge when an address was entered incorrectly at checkout.
Holiday deadlines
Cut-off dates for holiday delivery will be announced on this page and by email.
SANDDY LLC · 5830 E 2nd St, Ste 7000 #10038, Casper, WY 82609, United States
support@talewix.com · +1 (307) 301-2024 · Mon–Fri, 9AM–5PM Mountain Time