Refund policy

Every Talewix book is personalized and printed to order, so a returned copy cannot be resold. Personalized books are non-returnable. In place of returns, every order is covered by our Worry-Free Keepsake Promise.

You approve before we print. Every order includes a full preview. Nothing is printed until you are happy with it.

Our mistake, our cost. If your book arrives misprinted, damaged in transit, defective, or is the wrong item, email us a photo within 30 days of delivery and we will reprint it free of charge or refund you in full — your choice. You do not need to ship anything back to us and you pay no return shipping. Please keep the item until your claim is resolved.

Typos you entered. If the personalization you submitted contains an error and the book was printed exactly as submitted, we cannot issue a refund, but we will offer a discounted reprint.

Cancellations. you can cancel your order for a full refund within 24 hours of placing it, directly from your account. After that, email support@talewix.com — if printing has not yet begun we will cancel and refund you in full. Once printing has begun, an order cannot be cancelled.

How to start a claim. Email support@talewix.com with your order number and photos of the item. We reply within 1 business day.

Refund timing. Approved refunds are issued to the original payment method within 3 business days of approval. Your bank or card issuer may take a further 5–10 business days to show the credit on your statement.

Shipping damage. Please report damage within 30 days of delivery, with photos of both the item and the packaging.

Undeliverable and refused parcels. If a parcel is returned to us because the address was incorrect or delivery was refused, we will contact you to arrange reshipment. Reshipping is charged at the standard rate for your destination.

SANDDY LLC · 5830 E 2nd St, Ste 7000 #10038, Casper, WY 82609, United States support@talewix.com · +1 (307) 301-2024 · Mon–Fri, 9AM–5PM Mountain Time